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Our effort to bring you the most honest reviews of online casinos continues with our look at Planet 7 Casino. This casino has taken us on a roller coaster ride of emotions trying to determine if it is worthy of our players’ money.
We have scoured the internet and our own top-secret insiders to bring you the most detailed review.
Who is Planet 7 Casino?
Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
About Planet 7 Casino. This part of the review looks into whether Planet 7 Casino is a legit and safe online casino. Specifically, it’ll look at the background of the casino, as well as its licensing and certification info, operating record, and more. Since Planet 7 is a real money casino, players will have to have access to various banking options to load their casino account. Even though there is a limited number of the banking methods, the available options are safe and secure to use for deposits and withdrawals. Post my Planet 7 Casino Review. Read our posting guidelines. Player Reviews 11 Player Reviews. Jacques B 2019-05-01. Planet 7 Casino Review Rating for players from Washington: 9.5 7.9 Reputation rating. Visit Casino Good Reputation Rating for players from Washington: 9.5 Good Reputation Author: Matej Novota This review was last updated: 2020-07-29T00:00Z. Planet 7 Casino Review Planet 7 Casino Bonuses and Overview with 264 Real Players Reviews & Official Ratings Based on 3067 Community Members Votes.
Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Other casinos owned by Ace Revenue Group include Silver Oak Casino, Royal Ace Casino, Slots Madness Casino and Captain Jack Casino. In fact, when we registered our account at Planet 7, we were given the option of signing up at Royal Ace at the same time (a smart marketing move if not a little on the shady side).
Planet 7 is licensed in Costa Rica, which is to say that they basically do not have anything that legitimate. The licensing procedure in Costa Rica is simply to apply for and receive a Business License. There are not gaming-specific licenses in the country, which is why it has been an attractive jurisdiction for many online operations since the late 1990s.
Enough about their background…let’s get into this review.
The Ugly Stuff
Well, this is probably a good indication of where we are going with our review. Usually we would leave the ugly stuff until the end of the review, but in this case, we feel we have to deal with the negatives right away. It is no secret that Planet 7 and their partner casinos have had their share of negative feedback. In fact, the Virtual Casino group have been called out as scammers for years.
At the heart of this negativity is the problem that Planet 7 have had with slow or no payouts. To us, payouts are the most important part of any casino experience – you pay your money, play your games and then want to withdraw winnings in a timely fashion. It seems that Planet 7 doesn’t agree with the last part of that statement. Several online forums have posts from frustrated players who feel like they have been ripped off by the group. In many cases, players have waited for several months for payouts, and only when taking the issues public did some of them find any solutions.
Let’s get this out of the way right now: WE DO NOT TRUST THIS CASINO. Until they can show the world that they are serious about paying players quickly and without issue, we would not make any deposits on this casino. Having said that, we know everyone has a choice, so we will continue with the review!
The Bad Stuff
As we work towards the positive parts of this review, let’s continue down the road of things we don’t like about Planet 7.
Withdrawal Limits
This shouldn’t come as a surprise to anyone who read the last section. Planet 7 Casino has a very complicated withdrawal process, filled with rules about what you can withdraw from money earned via bonus, maximum cashout limits and more. We are going to highlight one of these tedious rules here – the rules for receiving checks as a cashout. As per the Planet 7 Terms and Conditions page:
- When you receive payment by check, you must deposit said check to a financial institution within 30 days of issue. Any delay could result in the check no longer being valid. In this event the company is not responsible and a reissue of the check payment will not be made.
- Checks must be deposited to your bank account and not cashed.
- Checks may not be endorsed to a third party.
- Under no circumstances should you mention that the checks are related to online
- If any of the above conditions regarding checks are not met, the company will not be held liable; check payments will not be reissued.
So, as you can see, Planet 7 is giving themselves every chance to cancel your withdrawal if you make any error once you receive their checks. Not cool, guys…not cool.
Clearing Bonuses
We hate complicated bonus clearing terms. It’s usually a sign of a casino that doesn’t really care about your loyalty, but more a site that wants you to lose your money before you ever convert bonus dollars into cash.
We would go into detail about the Bonus Terms and Conditions at Planet 7 Casino, but that might break the record for the length of one our reviews. You can see all the different rules on their website, but we’ll summarize a couple of them here:
- In general, the wagering requirements for bonuses are 30x deposit and bonus for slots games, and 60x for “approved table games.”
- Bonuses are not able to be cleared at Planet 7’s Live Dealer games
- If you make a withdrawal request that includes cleared bonus money, the maximum amount that can be requested is half your balance (i.e. to make a $300 withdrawal, you must have at least $600 in your account)
Most of these rules add up to a lot of bullshit. In basic terms, if you want to earn bonus money, be diligent, and plan on making several withdrawal requests to get your money sent to you.
The Good Stuff
Ok, now that we have dumped all over these guys, if you are still reading this review, it must mean you are contemplating playing at Planet 7 Casino. While it could be a risk, there are some decent parts of this casino that we will cover for you here.
Customer Service Options
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software
We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Jackpots
One added bonus for being a casino in the RTG network group of operators is that Planet 7 gets access to the Network progressive games. These games are built to take a contribution of each bet and put that towards a progressive jackpot that could be won by any player playing at a casino featuring the game.
Players at Planet 7 have access to ten of these Network Progressives, and at the time of writing this review, those games had a total of over $2,200,000 in jackpots available to be won. Here is a list of the games that feature a progressive jackpot:
- Aztec’s Millions
- Caribbean Draw Poker
- Caribbean Hold ‘Em
- Caribbean Stud Poker
- Jackpot Cleopatra’s Gold
- Jackpot Pinatas
- Let ‘Em Ride
- Megasaur
- Shopping Spree II
- Spirit of the Inca
Game Selection
As we told you earlier, Planet 7 Casino uses the Real Time Gaming casino platform, which gives them access to some of the best slots and table games on the market. Let’s break down the offering for you now.
We are always thrilled to find a casino using the RTG slot catalog, as these games are built with gorgeous graphics, and their choice of themes aren’t so convoluted that we freak out while playing the games. The RTG lineup of slots includes well over 100 titles, but we are focusing on the games that have the big jackpots and the best overall graphics and gameplay. Here is a list of the best slots you will find at Planet 7 Casino:
Top Rated Slot Machines
- Aztec’s Treasure
- Aztec’s Treasure ft. Guarantee
- Bonkers
- Caesar’s Empire
- Cleopatra’s Gold
- Coyote Cash
- Diamond Mine Deluxe
- Ghost Ship
- Goldbeard
- Hen House
- Hidden Riches
- High Rollers
- Incan Goddess
- Lucha Libre
- Megasaur
- Orc vs. Elf
- Paydirt!
- Pharaoh’s Gold
- Popinata
- Secret Symbol
- Texan Tycoon
- The Elf Wars
- Triton’s Treasure
- Year of Fortune
Table Games
I personally much prefer table games to the slots, and Planet 7 also features a full suite of options from RTG. Having played their software at many other casinos, I am comfortable with all the table layouts, and I am very impressed with the speed of the games in both the download and instant play casinos. Also, I am a sucker for Pai Gow, and RTG’s version of the game is one of the best on the market. I could sit for hours playing that game, although I am not sure my bankroll would tell me the same!
Planet 7 breaks their table games lobby up into two sections: the standard versions of the table games, as listed below, and Specialty games, where you will find some more exotic versions of your favorite titles. Here’s a full list of the table games available for you at Planet 7:
- Baccarat
- Blackjack
- European Blackjack
- Face Up 21
- Let’em Ride
- Match Play 21
- Pai Gow Poker
- Perfect Pairs
- Pontoon
- Red Dog
- Suit’em Up
- Super 21
- Texas Hold’em Bonus Poker
- Tri-Card Poker
- Vegas Three Card Rummy
- War
Specialty Games
- 5 Diamond Blackjack
- American Roulette
- Bonus Bingo
- Craps
- European Roulette
- European Slot Poker
- French Roulette
- Hot Dice
- Keno
- Lucky 8’s
- Magic 7’s
- Multiplayer Roulette
- Roaring Twenties Bingo
- Sic Bo
- Treasure Tree
Video Poker
Who doesn’t love a good video poker machine, whether it’s at a gas station in Las Vegas, or on the fringes of a big casino (usually bolted into the bar) or in the comfort of your own home? Most people who play video poker have their own favorite version of the game (mine is Bonus Deuces Wild), and Planet 7 does not disappoint when it comes to video poker variants. They currently offer 16 different video poker games which should give even the most experienced player something to cheer about. Here’s a list of all the different video poker variants at Planet 7:
- Aces and Eights
- All American Poker
- Bonus Deuces Wild
- Bonus Poker
- Bonus Poker Deluxe
- Deuces Wild
- Double Bonus Poker
- Double Double Bonus Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- Jacks or Better
- Joker Poker
- Loose Deuces
- Mystery Bonus Poker
- Pick’em Poker
- Sevens Wild
Promotions
We talked earlier about how difficult it seemed to be to both clear bonuses and to withdraw any winnings earned from bonus dollars, but that doesn’t mean there aren’t a load of bonuses available to choose from at Planet 7 Casino. Let’s review some of our favorites:
Match Bonuses
Rather than promote some ridiculously high welcome bonus that no one ever thinks they are going to clear, Planet 7 has gone the other way, offering its players a bonus on every deposit they make. To give even more choice, they have a separate bonus code for players who play slots or Keno.
The standard deposit bonuses for players are 100% for general deposits or 200% for Slots and Keno players. All the bonuses have the same wagering requirements (remember we talked about those earlier in The Bad Stuff portion of this review). I for one like clear, simple deposit bonuses, regardless of how difficult they may be actually to achieve. Planet 7 Casino couldn’t make it any easier for their players.
Crazy Days daily bonuses
This is the kind of detailed bonus structure that I do enjoy. A casino that takes the time to present a new promotion for every day of the week is one that knows they need to deliver excellent promotions to all their players, but also know that segmenting their database is going to allow them to be more aggressive with their offers.
Planet 7 has a series of daily bonuses that they call Crazy Days, and these bonuses change during the year giving the casino an even fresher feel for loyal customers. Here’s an overview of the current Crazy Days promotions:
Monday Happy Hour: between 5 pm and 7 pm get an extra 50% bonus on your deposit (you must call the casino to receive your extra bonus)
Twofer Tuesdays: Make a deposit of $50 or more, get a 250% bonus, and if you lose all your money before you clear the bonus, you can call the casino and get a 100% refund of your deposit back into your account to try again!
Wednesday Triple Threat: If you have made a deposit on Monday, Tuesday and Wednesday then you get a bonus $100 chip to play with after you contact the casino.
Thursday Thriller: Deposit $50 and get $160 in bonus cash, on an unlimited number of deposits on Thursdays.
Friday Freebie: Make a $50 deposit and receive a free entry into their $5000 Paydirt! Slot tournament.
Saturday SpinORama: Make a $50 deposit and get a 290% No Rules Bonus, and 50 free spins on certain slots titles.
Sundays with a Cherry on Top: Come play Sundays and receive a free chip based on the total amount you deposited during the week
As you can see, there is an excellent assortment of different bonuses during the week, with something for everyone. All of these bonuses are designed to create loyalty at a small deposit level, which I think is a perfect way to keep players active and coming back on a daily basis. I hope that Planet 7 continues to come up with great ideas for their Crazy Days promotion.
Accepted Countries
Normally when we do a review of a casino, we simply list the countries that are restricted from creating accounts and playing games. In the case of Planet 7 Casino (and the roster of RTG casinos) it is actually easier to list the locations that ARE allowed. If you live in one of these places, you are good to go:
- ÅLAND ISLANDS
- AMERICAN SAMOA
- ANDORRA
- ANGUILLA
- ANTARCTICA
- ARGENTINA
- ARUBA
- AUSTRALIA
- AUSTRIA
- BAHAMAS
- BARBADOS
- BELGIUM
- BERMUDA
- BONAIRE, SINT EUSTATIUS AND SABA
- BOUVET ISLAND
- CANADA
- CAYMAN ISLANDS
- CHILE
- CHRISTMAS ISLAND
- COOK ISLANDS
- FINLAND
- GERMANY
- GREECE
- GUAM
- ICELAND
- JAPAN
- SOUTH KOREA
- LUXEMBOURG
- MARSHALL ISLANDS
- MARTINIQUE
- MAYOTTE
- MEXICO
- MONACO
- MONTSERRAT
- NETHERLANDS
- NEW CALEDONIA
- NEW ZEALAND
- NIUE
- NORFOLK ISLAND
- NORTHERN MARIANA ISLANDS
- NORWAY
- PORTUGAL
- PUERTO RICO
- SAN MARI
- SINGAPORE
- SOUTH AFRICA
- SPAIN
- SWEDEN
- SWITZERLAND
- TOKELAU
- UNITED KINGDOM
- UNITED STATES (excluding NY, MD, KY, MO)
- UNITED STATES MI R OUTLYING ISLANDS
- URUGUAY
- VATICAN CITY
- VENEZUELA
- VIRGIN ISLANDS, BRITISH
- VIRGIN ISLANDS, U.S.
Banking
Planet 7 has several banking options for its player, and as it is a casino that accepts play from the United States, this means that they do take direct credit card payments. We have seen that withdrawals (assuming you get one haha) can take up to 15 business days to receive depending on the chosen method. Here’s a list of the deposit and withdrawal methods available at Planet 7 Casino:
Deposits
- Visa
- Mastercard
- American Express
- Bitcoin
- Neteller
- Person to Person (Moneygram/Western Union)
Withdrawals
- Neteller
- Physical check
- Bank Wire
- Bitcoin
Planet 7 Casino also features something called the Players Reward Card, which appears to be a white label 3rd party payment method that can be used only at Virtual Casino Group properties. It can be funded with a regular credit card, but the PRC gives you a unique 16 digit card for “generic cash” which can then be used at these casinos with less chance of being declined. You can find out more details on this card and its benefits here.
Would I Sign Up At Planet 7 Casino?
Well, this is a complicated one for me to answer. My gut tells me that personally, I wouldn’t sign up for an account at Planet 7 Casino right now. Given their history of payout issues and the ties to the Virtual Casino Group ownership, the risk of getting screwed by these guys is currently too much for me to make a deposit. Having said that, if you are willing to take the risk that you may have problems down the road, the casino does offer some great games, and you will be able to access their customer service team 24/7. I am really hopeful that these guys are starting to turn things around with slow payment as I really like the promotions they do offer on a daily basis, and I can see a way that I could try to maximize their offers to create a little bit of an edge in my favor.
So, while I sit on the sidelines not creating an account here, I’d like to ask a favor of our readers. If you choose to play at Planet 7 Casino, please leave us a comment or send us an email with your experiences and we will be sure to update this review page with any information we receive, good or bad. Maybe I’ll see enough positivity that I will let Planet 7 take a gamble with my cash!
This review was made by: LegitGamblingSites.com Rating: 3.9 out of 5
This review was made by: LegitGamblingSites.com Rating: 2.3 out of 5
In this Planet 7 Casino review, we show you if is legit, or a scam. And if is safe, real or a fake casino game website. Players complaints and feedback are also reviewed.
Planet 7 Casino urges everyone to “Escape to a better world. Escape to Planet 7“
This review will examine the features, offerings, policies and everything else relating to the Planet 7 Casino, in other to provide the information to help you decide if Planet 7 is a better place worth escaping to.
Planet 7 Casino review at a glance:
- Planet 7 is an online gaming and gambling platform launched in 2009
- Planet 7 is owned and operated by Ace Revenue Group, a subsidiary of Virtual Casino Group
- They are licensed for gambing operation in Costa Rica, all their games are GLI certified, and they employ bank grade 256 bit encryption algorithm to secure users’ information
- Planet 7 is fully mobile optimized, and all games are provided by RealTime Gaming (RTG)
- They have a good selection of games – over 150 games which includes slots, table games, video pokers, and specialty games
- They offer very attractive bonuses and promotions
- They support a lot of banking options; all transactions are in US dollars; minimum deposit is $30, and maximum withdrawal is $2,500 per week.
What is Planet 7 Casino?
Planet 7 Casino is an online gaming platform. This means that the Casino is primarily for entertainment value, and no deposit is necessary or required to play the Casino. While you may play the Planet 7 Casino games without betting money, you can also place bets on games and have the chance of winning huge prizes.
Planet 7 Casino came into the gaming world around 2009. They are owned and operated by the Ace Revenue Group, which is a subsidiary of Virtual Casino Group (VCG). The VCG owns a lot of online casinos making them one of the biggest players in the online gaming and gambling business, but they also have a bad reputation in the business (we’ll touch this later in this review).
Planet 7 Casino can be found at https://www.planet7casino.com. The website is available only in English Language; it is pretty standard with a sleek red and black colour scheme, and navigation within it is easy.
Getting started with Planet 7
As long as you’re at least 21 years old, and you are not in any of the restricted countries/ regions (we’ll treat this in detail later in the review), you can signup to begin playing in the Planet 7 Casino. Signing up is a simple process that involves keying your information into the text fields requiring them.
When signing up, you might have to send a copy of your ID and a utility bill for establishing your address. Though, you can get started and start playing games and betting without sending this documents, you’ll have to send them to receive payment when you witdraw. So it’s better to get all documentation done and dusted from the onset.
Is Planet 7 Casino legit or scam?
Planet 7 Casino is legit, not a scam. First, this section will answer whether Planet 7 is legit or a scam. You will be sending your money to a company, and you’ll need the money to be available when you want to use it to play games. If you have winnings, you’ll also need to be able to withdraw it.
Secondly, we will examine if Planet 7 is safe. You’ll be sending sensitive information, and you’ll not want this information to fall into the wrong hands (read: hackers).
Considering whether a casino is legitimate and safe is important when deciding on a casino.
Visit the Planet 7 Casino HERE
Gaming License
One of the first test in determining a casino’s legitimacy is looking out for gaming licenses from recognized jurisdictions. A valid gaming license means the company is legitimate, and the jurisdiction it is obtained tells if the company is properly regulated. You’re better served by a company operating under a clear regulatory framework; and if things go wrong, you’ll be better protected.
In this regard, Planet 7 is licensed to conduct gaming operations through the jurisdiction of Costa Rica. While any business that has a valid license should automatically be considered legit, gambling licensing in Costa Rica does not breed much confidence.
Costa Rica has no gambling laws that set strict requirements for casino owners; instead casinos are allowed to develop freely and independently. For example, there are no strict requirements in respect of online casino software; and casinos can operate without audits as well as accounting and financial reports. For these reasons and more, Costa Rica is widely considered as an unsupervised and unregulated environment.
Many casinos apply for and obtain licenses from different renowned jurisdictions. It is telling that Planet 7 Casino has refused to obtain multiple licenses from many such regulated locations, but has instead stuck with the singular license from a jurisdiction free from any testing and regulation conducted by any gambling regulatory authorities.
To answer the question whether Planet 7 is legit; yes, because they have a valid license to operate. But… their licensing jurisdiction ensures that there’s little to no regulation. To many players, this is a deal breaker.
Fairness of the games
The prospect of winning is what motivates you to place a bet on a casino game. You wouldn’t want to place bets on games where it is impossible to win. One way of determining if a casino’s games are “winable” is by checking whether the games have been certified by reputable third party auditing firms.
In this regard, all the games offered by Planet 7 Casino are certified by Gaming Laboratories International (GLI). GLI is a global leader in gaming and lottery testing with over 30 years in land-based, lottery and iGaming testing, and most importantly, trusted by regulators in more than 475 jurisdictions worldwide.
Security and Privacy
When you signup with a Casino, you send personal information which includes your name, address, phone number and more. When you make deposits, you also send sensitive information such as credit card details. In an era where cyber criminals and identity thieves are always out there to intercept users information, it is important that the casino you choose have structures to secure the sensitive and personal information that you pass on to them.
In this regard, Planet 7 Casino uses a 256 bit SSL security certificate to encrypt all data in its systems. The 256 bit encryption algorithm is the standard used by banks to secure data online because it is nigh unhackable. This means that, with Planet 7 casino, your information is secured.
Games selection and software
Software Providers
All their games are provided by RealTime Gaming (RTC) which is regarded as one of the best gaming providers in the market. The games provided Planet 7 Casino include both instant play and download based games.
The download based version allow players to download the games onto their devices. The instant play version is a web based platform that enables you to load the game through a web browser anytime you want to play. It does not require downloading any software, but you’ll always need internet access and bandwidth for every gaming session.
It is also important to check if the games offered are compatible with mobile devices. Planet 7 is compatible with Android and iOS platforms. Planet 7 is fully mobile optimized – they have introduced a mobile lobby, which is an upgrade on the Planet 7 mobile site. It gives access to all the important aspects of the Planet 7 casino – you can make a deposit, view your favorite casino games and the last games you played, check out the general menu, and browse Planet 7’s selection of table games, real money slots, and specialty games.
Game Selection
Games selection is one of the most important aspect of selecting a casino because casino games is one of the major reasons people join internet casinos. To appeal to a wide range of players a good casino would offer a variety of slots which are the most popular games, as well as numerous other alternatives such as table games, scratch cards, video poker, and/or live dealer gaming.
Planet 7 Casino does not have live dealer games; but has a great selection of other games, and they are always adding new and exciting games for players to choose from. This is one of the reasons they make a good casino. They currently have over 150 games.
Slots
Slots are very popular because novices and veterans alike can play them; and Planet 7 Casino offers a variety of slots.
They have slots jackpots (with the chance to win from $15,063.95 – $115,673.98), bonus round slots (that gives players rewards like free spins and prize multipliers), multiple pay line slots (that give players more chances to win), and 3 reel classic slots (with basic features for beginners to get a feel of the game).
Slot games on Planet 7 Casino include: Purrfect Pets, Caeser’s Empire, Fucanglong, Achilles, T-rex, Cash Bandits, Popiñata, Sweet 16, and more.
Table Games
Table Games are games played on tables – virtual tabes. They are the next popular options after slot machines. Planet 7 has a number of tables games which include the very popular Blackjack. They also have Roulette and Baccarat.
Video Poker
Planet 7 Casino also offers a lot of options for video poker fans. You can choose from Aces and Eights, All American, Deuces Wild, Loose Deuces, Jacks or Better, Joker Poker, Sevens Wild and more.
Progressive Jackpots
Progressive jackpot games give players the chance to win a lot of money simply by playing their favourite game; as a result players look out for casinos that offer different progressive jackpots. Planet 7 has a host of progressive jackpot games.
Bonuses and Promotions
When placing bets on casino games, the casino always has the edge. So it is good to choose casinos that give you back some of that edge by giving you bonuses that increases your potential to win.
This is one area where Planet 7 leads. They offer their players a variety of bonuses which includes: welcome bonus, match bonus, daily bonuses and more.
Welcome Bonus
Planet 7 Casino gives a welcome bonus which is 200% of the first deposit. Every new members who sign up for a Planet 7 is entitled to this bonus. To get it, all you need to do is sign up, log into your account, and make your first deposit. You’ll get a code; go to the cashier area where you made your deposit, find and click on “Redeem coupon”, and then enter the code sent to you.
Match Bonuses
Planet 7 ensures that not only new players get bonuses. They also offer players bonuses on every deposit they make. This is usually 100%, but can go get to 200% for slots and keno players.
Other Bonuses
Planet 7 offers different daily bonuses which allows you to get particular bonuses just by making deposits at a particular day of the week. They also offer special bonuses and free spins on new games to encourage people to play the games.
Comp Points
The Planet 7 Casino offers 1 comp point for every $10 wagered on any game; and every 100 comp points can be redeemed for $1. This is an offer that is above industry average for comp points
Bonus Wagering Requirement
Casino ensure that people do not simply deposit and withdraw their bonuses straight-away by establish wagering requirement. You need to look out for casinos that offer low wagering requirement so that you can earn the bonus quicker.
Planet 7 wagering requirement is a 30X play through of the deposit amount plus the amount of the promotional bonus redeemed. In their words: “For example, should a Player deposit $100 and redeem a 100% bonus that requires 30X playthrough, the Player must wager the amount of their deposit ($100) plus the amount of their bonus ($100) 30X before requesting a cash out. This means that the Player must wager $200 X 30 = $6,000 before requesting a withdrawal from their account“
This is effectively a 60X rollover requirement for Video Poker or table games. This offer is not good enough – the industry standard is 40x the bonus, or 20x bonus plus deposit.
If you manage to earn the bonus, Planet 7 also makes it difficult to withdraw it. First, there’s a maximum withdrawal on winnings gotten using bonuses, which is determined by the amount of the deposit. For example, if you deposit $100 and redeem a 10x max cash out coupon. The maximum you are eligible to withdrawal is $1,000 (which is $100 x 10).
There are many other such requirements that makes it difficult to clear the Planet 7 casino bonuses.
Restricted Countries
The very first consideration when deciding on a casino should be whether the service allows players from your country and/ or region. This is because almost no casino allows access to every user from any location. Whole countries are restricted, and sometimes specific regions within a country are restricted. Typically, the casino will prevent users from restricted regions from creating accounts. But, it is not wise to use a VPN to beat their geo restriction and create an account. This is because problems would come up later when making deposit, or worst still, when making withdrawals.
That said, it is a scoring point if a casino supports a high number of countries and restricts only a few. Planet 7 Casino restricts 119 countries/ regions from creating accounts and playing games. You have to carefully go through the list, and if your current location is listed, you’ll have to look at another Casino. But if you push ahead and manage to make deposit, you stand loosing your money, and not being about to clear any winnings.
The restricted countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Papau New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvala, Uganda, USA (Maryland and New York), Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe.
Available banking option
Banking options is an important consideration when choosing a casino. You need to make sure there is a method supported by the casino which is available to you for use in your territory; and the method also has to be simple so that you can make deposits conveniently. A great casino need to offer a large number of payment options available to people in a lot of territories.
Deposit Methods:
Planet 7 supports different methods. You can make deposits through bank wires and by popular credit/ debit cards such as Amex, Visa card and Mastercard. If you’ll rather use e-wallets, they support Skroll and Neteller. For the lovers of crypto currencies, Planet 7 accepts bitcoin transactions. However, if you do not want to use any of the online methods; they also allow offline methods including Moneygram and Western Union.
The only accepted currency is The US dollars ($). The minimum amount that can be deposited is $30, while the maximum is $250 per transaction. Only four deposit transactions are allowed in a day; so the maximum you can deposit in a day is $1000. Apart from the bank wires which will take a couple of days, all deposits are usually instant.
Withdrawals Methods
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If you’ll want to get any money you earn, you’ll see the need to look into the withdrawal options a casino supports. With the Planet 7 Casino, withdrawals are processed via Neteller, bank wire, and bank checks.
The company says that all eligible withdrawal requests will be approved 7 business days after the request date, and the actual payment will take another 7 to 10 business day after approval.
Like almost all casinos, Planet 7 has both a minimum and a maximum withdrawal limit. The minimum amount you can withdraw is $100.00, while the maximum is $2,500 per week. This means that if you were to win big, it’ll take a long time of making a lot of withdrawing to get all your money.
Comparatively, the maximum withdrawal limit is pretty low among casinos; there are casinos that easily doubles the maximum withdrawal limit of Planet 7.
The low maximum withdrawal limit of Planet 7 could be frustrating. Not only does every withdrawal have to go through the lengthy approval process, you’ll also be charged a processing fee of up to $40.00 for every withdrawal.
However, it should be noted that if there is one area where Planet 7 has received damning reviews, its in making payments. Though the company advertises fast payment processing, forums are replete with players who were not paid either at all or in time. In fairness, the cases are more of not being paid in time than of not being paid at all. Many players complained about having to wait for months (sometime more than 3 months) even when resident in the US and after forwarding the appropriate documentation. Many times, Planet 7 would only wedge in and facilitate payment when the matter is escalated to the public spheres; this is evidently to avoid bad press.
Infact, because of this bad reputation, the casino is blacklisted by many casino rating forums and has a lot of “Not recommended” status.
Customer support
It is not a question of whether you’ll have a question or an issue when using a casino, its a question of when. It’s inevitable. I’ll bet that when you submit your queries, you wouldn’t want to be totally neglected or to be given half baked responses that do not satisfactorily address your question/ issue. Therefore customer support is an important consideration when deciding on a casino.
Planet 7 says that their support service is 24/ 7, available any day and at any time (day or night) to answer and resolve any question or concerns ASAP. I’ll examine the channels that Planet 7 casino offers for contacting them, as well as the quality and timeliness of the feedback from these channels.
Support Channels
Planet 7 offers a live chat that would privide instant feedback; but this support channel is only available to account holders because you’ll have to log in to make use of it.
They also have an online ticket system which can be used by all. The online form can easily be accessed on the ladding page of their website; and be used to submit any question or concern.
Alternatively, you can contact them through email via [email protected]. Customers who fall into the VIP category are provided a special email for contacting the service ([email protected]).
Lastly, they offer 24/ 7 phone support to people resident in the US with the US toll free line: 1- 888-402-2065. VIP customers also have a special toll free line: 1-855-648-3030.
Effectiveness of Support
The one area where the Planet 7 Casino has received the most favourable reviews is customer service. Planet 7 respond promptly to all customer queries, and their response are usually specific and helpful.
Not all will agree with the helpful part; especially not the many disgruntled customers who had to wait for almost eternity to get paid, and the others who are still waiting to be paid. However, even these category of persons agree to always getting responses every time they contact the Casino’s customer suppot team. The support team almost always professionally try to help – by walking the customer through preparing and submitting the necessary documentation, and promising to escalate the matter to the accounts department.
The very few reports about Planet 7 support team not being helpful gas to do with slow payment. Technically, that’s a failing of the casino’s account department, and not their customer support department. I’ll even argue that it is the good work of the casino’s customer service that has managed to prevent the gross failings of the accounting department from running the casino into the ground.
![Planet 7 casino log in Planet 7 casino log in](https://blockonomi-9fcd.kxcdn.com/wp-content/uploads/2020/04/planet-7-casino-review.jpg)
Summary
Planet 7 is a legitimate company with a license to carry out gaming and gambling operations. They use bank-grade encryption to ensure the safety of users information in their systems; and their games are certified “fair” by a trusted gaming and lottery testing company (GLI).
Planet 7 Casino has a great selection of games (slots, table games, scratch cards, video poker and more) which are provided by one of the biggest gaming providers in the market (RealTime Gaming). They offer a plethora of bonuses that would excite both new and existing players. When did online gambling start. They support a lot of banking options for making deposits and for receiving payment; and if you have any question or concern, there are different options for reaching a very professional support group for prompt assistance.
All these should make Planet 7 a good casino. However, there are few things that count against the Planet 7 Casino.
Their license of operation was obtained in Costa Rica, which means the company is not operating under any serious regulatory framework. Also, their bonus wagering requirement means that their huge bonuses cannot be easily cleared.
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Lastly, and worst of all, Planet 7 has a checkered history when it comes to paying winnings. There are too many reports of slow payments (taking more than 3 months), and some few ones of no-payments.